Customer Insight Officer at ENGIE Energy Access Nairobi -Kenya Job Title: Customer Insight Officer (Outbound) Location: Nairobi, Kenya Application Deadline:
Job Description The QA Supervisor is tasked with coming up with overseeing and driving Quality Assurance Framework in the Contact Centre. Develop and audit
Job Summary Contract Type: Sign up to view job details. QUALIFICATION AND EXPERIENCE REQUIREMENTS Degree in a Business Management, Accounting, Finance or
Job SummaryContract Type:Sign up to view job details.QUALIFICATION AND EXPERIENCE REQUIREMENTSDegree in a Business Management, Accounting, Finance or Business
Responsibilities The QA Supervisor is tasked with coming up with overseeing and driving Quality Assurance Framework in the Contact Centre. Develop and audit
Description The QA Supervisor is tasked with coming up with overseeing and driving Quality Assurance Framework in the Contact Centre. Develop and audit quality
Description The QA Supervisor is tasked with coming up with overseeing and driving Quality Assurance Framework in the Contact Centre.Develop and audit quality
JOB PURPOSE To provide excellent customer service on both inbound and outbound calls KEY RESPONSIBILITIES Promptly resolving customers enquiries at the first
Key Responsibilities Promptly resolving customers enquiries at the first instance by using the bank's systems and escalating to the relevant teams when need
Key ResponsibilitiesPromptly resolving customers enquiries at the first instance by using the bank's systems and escalating to the relevant teams when need
Job purpose: To manage inbound and outbound phone calls, email requests, and face-to-face interaction with a friendly, helpful approach. Job Responsibilities:
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Key responsibilities To pick all calls directed to the medical call center and assign them to the relevant people; and handle client complaints and queries in
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Responsibilities Conduct Welcome calls for 3-day old customers – at least 90% of these customers should be contacted. C-Sat for the welcome calls at 80%.
Customer Insight Officer at ENGIE Energy Access Nairobi -Kenya Job Title: Customer Insight Officer (Outbound) Location: Nairobi, Kenya Application Deadline:
Customer Insight Officer at ENGIE Energy Access Nairobi -Kenya Job Title: Customer Insight Officer (Outbound)Location: Nairobi, Kenya Application Deadline:
Key responsibilities To pick all calls directed to the medical call center and assign them to the relevant people; and handle client complaints and queries in
Duties and Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different