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Oversee Call Center operations, including inbound and outbound customer interactions.Develop and implement best practices for call handling, escalation
As the Customer Experience Lead you will be responsible for ensuring an exceptional customer journey from onboarding to retention. This role requires a deep
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Mission Statement for the Role:To drive a kaizen culture by providing ongoing support from a quality improvement perspective.Overall
Purpose/MissionThe Customer Experience Department leads Support excellent (country-specific) customer experience through a smart customer journey and
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Position: Call Center Quality Analyst Reporting to: HOD Customer Service Tenure: Full Time Location: Nairobi, Kenya About SunCulture Founded in 2012,
Position: Customer Service Representative Reporting to: Call Center Team Lead Location: Nairobi, Kenya Tenure: Fixed - Term About SunCulture Founded in 2012,
OverviewAzure Active Directory (Azure AD) is at the center of Microsoft's cloud strategy. We build and operate critical authentication, authorization and
About the roleThe Call Center Quality Analyst(QA) is responsible for assessing the quality of the performance of the call center teams dealing with our
About the roleThe Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries
Responsibilities & Objectives.Handle a large volume of inbound and outbound calls in a timely mannerTake customer calls and provide accurate, satisfactory
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Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost
About the jobYou are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on
About the jobYou are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on