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Job Objective/PurposeEnsure delivery of superior customer experience at all points of the customers journey and lead innovation and creativity towards
About the roleThe job holder will implement a process that will identify and develop the capability of BURN to deliver exceptional technical care support for
JOB SUMMARY:Reporting to the Manager Smiles Hub, the Shop Manager will be responsible for overseeing the smooth operation of the outlet shop, mentor and train
Principle AccountabilitiesManage Card Operations for Credit and Debit cards.Oversee the resolution of customer inquiries and disputes related to card
Job SummaryTo perform all the case management roles both at the contact centre and back office, which includes but not limited to:Job DescriptionSensitise and
Job SummaryTo perform all the case management roles both at the contact centre and back office, which includes but not limited to:Job DescriptionSensitise and
The Senior Relationship Manager will be responsible for managing and growing a portfolio of large corporate and SME clients in Mombasa. This role requires a
Purpose for the JobTo Foster and uphold favorable connections with clients to guarantee their contentment and confidence in the pension services provided by
Key Responsibilities:Manage and develop the sea export team.Ensure standard processes and SOPs are in place and followed. Monitor service quality and client
Job SummaryTo provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of
Recruit candidates with Ease. 100% recruitment control with Employer Dashboard. We have the largest Job seeker visits by alexa rankings. Post a Job Company:
Recruit candidates with Ease. 100% recruitment control with Employer Dashboard. We have the largest Job seeker visits by alexa rankings. Post a Job Company:
Mission Statement for the Role:To ensure accurate and timely data analysis, reporting, performance review sessions and strategic insights that drive effective
Job DescriptionChampion sales and utilization of Transaction Banking and eBanking solutions as the preferred delivery channels in the bank. Initiate strategies
Sales Team ManagementSupervise, mentor, and motivate the sales team to achieve individual and collective sales targets.Conduct regular performance reviews and
Role Overview:This position is responsible for overseeing the Branch operations including development and implementation of the strategy to ensure achievement
ResponsibilitiesStaff Management: Supervising team members, scheduling shifts, and addressing personnel issues.Customer Service: Responding to customer
Role Overview:The General Manager - Life Insurance will be responsible for the strategic leadership, development, and operational management of the Life
Customer Relationship ManagementLearns customer engagement role and develops foundational relationships with key customer stakeholders (e.g., Information