Quality Analyst

The job holder will bridge the gap between business needs and technology solutions at Metropol. He/She will be involved in analysing business processes,

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard. We have the largest Job seeker visits by alexa rankings. Post a Job Company:

Customer Service Jobs In Kenya Ref: JQA/006/07/2024 The Call Center Quality Analyst is responsible for assessing the quality of performance of the call center

Call analysis – Monitoring inbound interactions to ensure agents provide top notch customer service guided by set quality metrics.Compile and prepare daily,

About Cigna:Cigna exists to improve lives.Together, with our 74, 000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we

About Cigna:Cigna exists to improve lives.Together, with our 74,000 employees worldwide that service Cigna, Express Scripts and other affiliate customers, we

The PositionReporting to the QE Manager, the successful candidate will be responsible for ensuring on quality and on time delivery of test planning and

IT Jobs In Kenya The PositionReporting to the QA Test Manager, the successful candidate will be responsible for on time delivery of test planning and

IT Jobs In Kenya The PositionReporting to the QE Manager, the successful candidate will be responsible for ensuring on quality and on time delivery of test

IT Jobs In Kenya Job DescriptionChampion and coordinate business requirements reviews across functional teams and ensures that the business requirements are

Ref: JQA/006/07/2024The Call Center Quality Analyst is responsible for assessing the quality of performance of the call center teams dealing with our existing

JOB DESCRIPTIONChampion and coordinate business requirements reviews across functional teams and ensures that the business requirements are complete, precise,

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard. We have the largest Job seeker visits by alexa rankings. Post a Job Company:

Recruit candidates with Ease. 100% recruitment control with Employer Dashboard. We have the largest Job seeker visits by alexa rankings. Post a Job Company:

Ensure quality of the sprint planning process by ensuring best practices are adhered to in the process.Take part in story kickoffs alongside the other relevant

Conduct regular evaluations of inbound and outbound calls, assessing adherence to scripts, policies, and procedures.Evaluate customer service representatives'

Job SummaryThe purpose of this assignment is to review transcribed/translated transcripts (IDIs, FGDs, & KIIs), code, and provide coding summaries using NVIVO

About CignaLet us tell you a little more about us.Cigna exists to improve lives.Together, with our 74,000 employees worldwide that service Cigna, Express

Job SummaryResponsible for participating in vetting risks through survey to ensure that only quality business is accepted into the company at acceptable terms